We offer free UK and Germany shipping for all UK based orders when order value is over £50/50€.
We can ship to virtually any address in the world. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
UK and German orders all go Express delivery, your order will be usually be with you in 4-6 working days depending on where you live and what time you placed your order. Please note that our warehouse aims to dispatch orders by 3pm each day so it’s best to get your order in before 2:30pm for dispatch that same day.
Please note that the simple Express or Free shipping option does not deliver on the weekend.
Free UK and Germany shipping can take up to 6 working days depending on the courier service in your area.
Please contact us within 7 working days from the date you placed your order if it has not arrived. Failure to notify Bioteria Probiotics™ within this period will result in you losing the ability to claim for reimbursement.
Bioteria Probiotics™ cannot be held responsible for loss resulting from incomplete or incorrect shipping addresses. Orders sent to incorrect address can be held up for weeks and are sometimes irretrievable.
Customers in the Channel Islands should select their own island rather than choosing the UK in order to avoid postage costs, your order may be held the correct destination is not selected.
If your order arrives incomplete, you must contact Bioteria Probiotics™ within 24 hours in order to have the missing or damaged item replaced. We will also require you to email us photos of the damaged item and packaging. If a package arrives damaged, please note this with the driver at the time of delivery.
If you need to change your delivery address after placing your order, there may be a redirection charge by the carrier to re-route and deliver your item.
Separate charges for shipping and handling may be shown on our invoice(s). Unless you provide us with a valid and correct tax exemption certificate applicable to the product ship-to location prior to our acceptance of the order, you are responsible for sales and all other taxes associated with the order, however designated. If applicable, a separate charge for taxes will be shown on our invoice. By default, all pre-orders will ship within 30 days of purchase.
We do our best to offer cost effective shipping for you however Shipping to other countries can take considerably longer than German and UK shipping.
Please contact us if you require an urgent overseas delivery and we can price up some delivery options for you (along with a delivery time-frame estimate). Bioteria Probiotics™ cannot be held responsible for loss resulting in shipping delays outside of our control.
Please ensure that the products you are purchasing may be imported into your country as Bioteria Probiotics™ cannot be held responsible for products that are delayed, held for import duty or seized due to your country’s customs restrictions.
UK HOLIDAYS AND WAREHOUSE CLOSURES
Our warehouse operates Monday to Friday 8am to 5pm UK time except for the following dates:
- 01 Jan
- 02 Jan
- 12 Apr
- 19 Apr
- 06 May
- 27 May
- 26 Aug
- 11 Nov
- 24 Dec
- 25 Dec
- 26 Dec
- 31 Dec
CANCELLATION, RETURNS & REFUND POLICY
Products that are purchased directly from this web site by an end-user may be returned by you within fourteen (14) days of the date of purchase for a full refund less shipping and handling. Opened packages are not eligible for return.
You should expect to receive your refund within 14 working days of us receiving your package with the item/s being in a re-sellable condition, however, in many cases you will receive a refund more quickly. In some circumstances there may be an additional delay depending on the time it takes your bank to process our refund request.
If you need to return an item, please send us a message using the contact us page quoting the order number and the reason for the return along with the best way of contacting you. The order number is available from the ‘My Account’ section once you are logged in to the website. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Refunds for unclaimed or undeliverable items may be subject to a return fee determined by the carrier, refunds will have this return fee deducted out of the refund amount.
OUR RETURNS ADDRESS IS:
Please note that you are responsible for getting the product to us, so please ensure that you get proof of postage, or tracked delivery so that you can make a claim in the event of a loss. Please also ensure that you use adequate packaging to prevent damage in transit.
If you wish to cancel an order please contact us by the contact us as soon as possible. Our warehouse is very efficient and will attempt to dispatch items very quickly. If the order has already been sent out you may be liable for the returned shipping costs should you choose to return the order.